Law Enforcement Policy

Invincible Payment Systems Limited (operating as Invincible Pay) is committed to cooperating with law enforcement agencies in accordance with applicable Canadian laws and regulations.

Our Regulatory Status

Invincible Pay maintains multiple regulatory registrations:

• Money Services Business (MSB): Registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under registration number C100000702, effective July 23, 2025.
• Payment Service Provider (PSP): Registered with the Bank of Canada as a payment service provider under the Retail Payment Activities Act, effective October 30, 2025.

The organization complies with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), the Retail Payment Activities Act, Canada's sanctions regime, and applicable federal/provincial laws.

Our Commitment to Compliance

Invincible Pay processes millions of dollars in transactions each month on behalf of our customers. The organization commits to cooperation with valid legal process while protecting customer privacy and rights through court orders.

How to Submit a Law Enforcement Request

All requests must be submitted through: invinciblepay.com/helpdesk

Requirements for Submission

Requestors must provide:

• A valid court order, subpoena, production order, or legally binding document
• Official badge number or officer identification
• Contact information (name, title, agency, phone, email)
• Clear description of requested information
• Relevant account identifiers

What We Require

Invincible Pay will comply with lawful requests for information when accompanied by valid legal process, including but not limited to:

• Court orders
• Search warrants
• Subpoenas
• Production orders under the Criminal Code of Canada
• Orders under the Mutual Legal Assistance in Criminal Matters Act

We reserve the right to review all requests for legal sufficiency before disclosing any customer information.

Response Time

Upon receipt of a valid law enforcement request with the required court order or legal process, Invincible Pay will acknowledge your request and respond within 24 hours.

For emergencies with imminent risk to life or serious bodily harm, expedited responses occur upon clear indication of urgency.

Scope of Information

Subject to valid legal process, Invincible Pay may be able to provide the following types of information:

• Customer account registration details
• Transaction records and history
• Account activity and status
• Information specified in court orders

The scope of information disclosed will be limited to what is specified in the legal process provided.

Customer Notification

Unless prohibited by law or court order, Invincible Pay may notify affected customers of law enforcement requests in accordance with our Privacy Policy and applicable laws. Non-disclosure provisions in court orders will be honored.

Preservation Requests

Law enforcement may submit preservation requests through the same helpdesk channel, specifying accounts, data, and timeframe for formal legal process.

Important Notes

• Invincible Pay will not disclose customer information without valid legal process, except where required by law (such as mandatory reporting obligations under the PCMLTFA).
• Requests must use the official helpdesk channel.
• Other submission methods may not be processed.
• Invincible Pay reserves the right to seek legal counsel before responding to any request.

Contact Information

Law Enforcement Requests: invinciblepay.com/helpdesk

General Compliance: compliance@invinciblepay.com

Phone: 587-288-5511

Mailing Address: Compliance Department, 200-4909 50 Street, Red Deer, Alberta, T4N 6X2, Canada